ChicSparklee – Sales Policy

At ChicSparklee, we are dedicated to providing you with high-quality, beautifully crafted jewelry and an exceptional shopping experience. This Sales Policy outlines the terms and conditions of purchasing from us. By placing an order on our website, you agree to abide by the following policies.

Last Updated: November 19, 2024

1. Order Processing

  • Order Confirmation: When you place an order, you will receive an Order Confirmation email acknowledging that we have received your order. This email includes details about the products you have ordered.

  • Order Review: All orders are subject to review and acceptance by ChicSparklee. We reserve the right to cancel or refuse any order at our discretion, for reasons such as payment issues, inventory discrepancies, or fraudulent activity.

  • Payment Authorization: Full payment for your order is required at the time of purchase. We accept the following payment methods:

    • Credit and debit cards (Visa, MasterCard, American Express)
    • PayPal
    • Apple Pay and other digital wallets.

2. Product Availability

  • Inventory: All products are subject to availability. While we make every effort to keep our inventory up-to-date, there may be instances when an item is out of stock.

  • Backorders: If an item is temporarily out of stock, we will notify you and provide an estimated restocking date. You may choose to wait for the item, cancel the order, or select a replacement item.

  • Product Descriptions: We strive to ensure that all product information, including descriptions, prices, and images, are accurate. However, we cannot guarantee that all information is error-free. If there is a mistake in pricing, description, or availability, we will contact you to rectify the issue.

3. Shipping and Delivery

  • Shipping Methods: We offer a range of shipping options, including standard and expedited shipping. Shipping costs are calculated at checkout based on the delivery method and destination.

  • Shipping Times:

    • Domestic Shipping (within the U.S.): Orders typically ship within 1-3 business days. Delivery times depend on the shipping method selected.
    • International Shipping: International orders may take 7-14 business days, depending on the destination country.

  • Free Shipping: We offer free standard shipping on all orders over $4000 within the U.S. For international orders, free shipping may be available on certain promotions.

  • Tracking: Once your order has shipped, you will receive a tracking number to monitor the status of your delivery.

4. Pricing

  • Prices: All prices are listed in U.S. dollars (USD) and include any applicable taxes or duties unless otherwise stated.

  • Price Adjustments: Prices may change from time to time due to promotions, sales, or updates in the cost of materials. If a product price changes after you’ve placed an order, we will honor the price at the time of purchase.

  • Promotions: Discounts and special offers are valid only during the time specified in the promotion and may not be combined with other offers unless stated otherwise.

5. Returns and Exchanges

Please review our Refund and Returns Policy for full details regarding the returns and exchanges process.

  • Return Timeframe: Returns are accepted within 14 days of receipt, provided that the item is in its original, unused condition with all tags and packaging intact.

  • Non-Returnable Items: Customized or engraved items, sale items, and gift cards are not eligible for return unless defective or damaged.

  • Return Process: To return an item, please contact our customer service team at info@chicsparklee.com for return instructions and a Return Merchandise Authorization (RMA) number. Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., defective or incorrect items).

6. Customer Service and Support

At ChicSparklee, we are committed to providing excellent customer service. If you have any questions or concerns about your order, our products, or our policies, please reach out to us via:

  • Email: info@chicsparklee.com
  • Phone: (631) 696-0005
  • Mailing Address: 1027 Old Town Rd, Coram, New York

Our team is happy to assist you with order inquiries, product information, or other concerns.

7. Gift Cards

  • Gift Card Use: Gift cards can be redeemed for any products on the ChicSparklee website. They are non-transferable, non-refundable, and cannot be exchanged for cash. If your order exceeds the gift card balance, the remaining amount can be paid using other payment methods.

8. Security and Privacy

We take the security and privacy of your personal information seriously. For details on how we collect, use, and protect your personal data, please review our Privacy Policy.

9. Intellectual Property

  • Copyright: All content on the ChicSparklee website, including text, graphics, images, and logos, is the property of ChicSparklee or its licensors and is protected by copyright laws.

  • Trademarks: The name, logo, and brand of ChicSparklee are trademarks of ChicSparklee and cannot be used without our permission.

10. Limitation of Liability

To the fullest extent permitted by law, ChicSparklee will not be held liable for any indirect, incidental, or consequential damages arising from your use of our website or products. This includes, but is not limited to, loss of profits, data, or any damage to your device or system.

11. Force Majeure

We are not liable for failure or delay in performance if such failure is due to circumstances beyond our control, including, but not limited to, natural disasters, acts of war, strikes, or other unforeseen events.

12. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the state of New York, USA. Any disputes arising from these terms shall be resolved in the courts located in New York City.

13. Changes to Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Changes will be effective immediately upon posting to the website. We encourage you to review this page periodically for any updates.

14. Acceptance of Terms

By placing an order on our website, you acknowledge that you have read, understood, and agreed to our Sales Policy and the Terms and Conditions of use. If you have any questions, please contact us prior to making a purchase.

Thank you for choosing ChicSparklee! We are thrilled to be a part of your jewelry experience.